Scott Rosencrantz doesn’t have to stay at Garber. No one does, really.
As a service technician at Garber Chrysler Dodge Jeep RAM in Saginaw, Michigan, he could work for another dealership. He could try a new career path. He could switch industries or roles.
But he stays. He’s committed to Garber.
The main reason? Because the company is committed to him, too.
“I’ve stayed here because Garber does what they say they are going to do,” Scott said. “They keep their promises.”
Scott has remained a loyal service technician since February 2011. For a decade, he’s helped our customers get back on the road safely and securely.
He is one of many of our stellar service techs. But though he’s one of many, he’s not a number. He’s Scott – and he feels that recognition and acknowledgement as an individual here at Garber every day.
Happy Accident
Scott has worked at a dealership since he was 17 – but he didn’t plan for it.
“My uncle worked at a dealership and I started working there when I was 17 in 1988,” he said. “I was basically a lube rack guy and moved on from there. It was accidental, I guess.”
Though he stumbled upon his career path instead of searching for it, he secured his place in the automotive world.
He found the right industry. But Scott faced challenges when it came to the right work culture. Negative experiences took a toll on Scott.
“I really didn’t like working at one dealership,” he said. “Because of that, I was done working in automotive. They didn’t treat their employees very well. You were more of a number, just bang out the work and get out.”
Burnt out and tired, Scott was ready to walk away. But a conversation with Scott Ellsworth, former General Manager at Garber Chrysler Dodge Jeep RAM, changed his mind.
“Garber needed people, so I came in and Scott said to me, ‘You should give Garber a try,’” he said. “Garber has always had a good reputation, but I wasn’t sure about staying in automotive. What changed my mind was the way Scott explained the company values and how they appreciate the employees and care about their people. He convinced me to give them a try.”
Did Scott Ellsworth’s pitch work? Well, the proof is in the years.
“It’s been 10 years since I started working at Garber and I’m still here,” Scott said. “I’ll retire from here. It’s a nice place to work. It’s great people. It’s a tough industry but I’ve worked in three or four dealerships and this is the best one yet.”
Customer Service
As part of the service department, Scott said the dealership takes pride in being efficient.
Customers reap the benefits of the Garber teamwork and drive.
“At Garber, customers can expect that it’s going to be right,” Scott said. “It will be right and you will get what you paid for. That’s a big deal here. The company values are followed here, and honesty is one of them.”
Having a solid Parts Department helps technicians do their jobs well – and help customers get back on the roads more quickly.
“Having the parts in stock and knowledgeable Parts guys are very important,” Scott said. “Having the special tools and equipment is also very important, and Garber provides all of that. We are in a customer pleasing business and in order to do that, we need the tools and parts to get the job done. Garber does a great job ensuring that we have what we need to get the job done.”
Vehicles are continuously evolving. As a result, technicians need to stay on top of understanding the parts and how to fix them. Scott said the team sees vehicle challenges as opportunities.
“I like that the job can be challenging,” he said. “The parts are very complicated now and it’s a challenge to figure out some of the problems now. When you get a tough one and when you figure it out, it’s a nice reward.”
At the end of the day, though, the best reward is how Garber treats the team, Scott said.
“I appreciate the way that Garber values their employees,” he said. “They allow you to have a life outside of work. They’ve figured out the secret sauce to employee satisfaction.”
Fast Five
First job? My first ever job was working at a grocery store bagging groceries.
First car? My first car was a 1979 Buick Regal.
Three things you can’t live without? Football season, Amazon.com, my grandkids
Something people would be surprised to know about you? When I’m working with earbuds in, I’m not listening to music. I’m listening to podcasts or news shows. I like this American Life or current events.
Best piece of advice? My father told me a long time ago that the only constant in this world is change, and if you’re not learning something new, you’re falling behind.
